A lawsuit has been filed against TrueBeginnings, LLC, the owner and operator of the True.com online dating website. The lawsuit seeks certification of a class action on behalf of True.com customers who were charged service fees by True.com after cancelling their subscriptions.TrueBeginnings, LLC is a Texas-based company, that claims to have millions of subscribers to its online dating website, True.com.
The complaint alleges that True.com charges its customers monthly service fees in excess of $50 per month, and that True.com charges its customers’ credit card or bank accounts for these fees. True.com advertises on its website that memberships can be cancelled at any time. However, the complaint alleges that True.com does not accept cancellations in writing or on its website. Instead, True.com will only accept cancellation requests made over the phone. The complaint alleges that True.com bills its former subscribers service fees, even after those subscribers have attempted to cancel their subscriptions over the phone, and that this is done without the knowledge or authorization of the former subscribers.